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Parker Poe

CLIENT SERVICE | THE PARKER POE WAY

Clients of Parker Poe trust they will receive an unparalleled client experience. That’s why BTI Consulting Group has consistently named Parker Poe to its “Client Service A-Team” over the last decade. A client-centric approach can be found in each and every interaction we have together – from the first meeting to the end of a matter closing. Through our robust client service feedback program, we not only seek ways to improve client service, but also strive to better understand our clients’ business goals so we can partner with them to provide meaningful business solutions to legal issues.

Our entire firm is committed to superior client service The Parker Poe Way:

We Understand Your Business and Industry.

We seek to understand your business objectives before providing legal counsel. We also share what we are seeing in your industry and keep you informed about industry trends and how they may impact your business.

We Tailor Our Service to You, The Client.

We tailor our legal services to provide a customized, client-centric experience. We understand and respect your unique preferences and share your expectations with your dedicated Parker Poe client team.

We Provide Regular, Meaningful Communication.

We regularly communicate specific and concise status updates about what matters most to you. Significant or unanticipated issues that arise will be brought to your attention promptly. We discuss next steps as a team, including any change in the scope of legal services or the expected cost of those services.

We Avoid Surprises.

By keeping you well-informed, Parker Poe makes you aware of potential risks so we can avoid or mitigate unexpected developments. Understanding each client’s industry, goals, and risk tolerance is an essential part of how we work to avoid surprises.

We Provide Quality Legal Counsel.

For more than a century, Parker Poe has provided legal services to clients involved in business transactions, regulatory issues, and complex litigation. Our lawyers collaborate using an industry team model to bring multiple legal disciplines together so we can quickly respond to each client’s unique situation. This approach allows us to address each client’s legal needs and to provide quality legal counsel.

We Are Here When You Need Us.

We are available to talk when you need us,  in most cases the same day. We have a backup plan to prevent a disruption in service in the event you cannot reach a particular lawyer.

We Provide Value.

We seek honest feedback to learn how our clients measure value. Collaborating on process improvement, using technology to improve efficiencies, and offering regular updates on legal developments and expected costs are just a few ways we provide value.

We Collaborate Seamlessly to Provide a One-Firm Approach.

The greatest compliment we hear from clients is that Parker Poe is part of their team. We accomplish this by collaborating as one firm among our many areas of practice to deliver a consistent, unified approach to meeting a client’s legal needs.

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